1. Welcome

Thanks for choosing CC Netball. These terms explain how bookings work and what you and your athlete can expect from us, so there are no surprises.

CC Netball is run by Caitlyn Strachan, trading as CC Netball (ABN 41 126 397 102), based in South East Queensland. In these terms, “we”, “us” and “our” mean CC Netball.

These terms cover every CC Netball service: one-on-one sessions, small group and team training, clinics, regional workshops, coach the coaches workshops, online mentoring, video analysis and our online products. By making a booking or buying a product, you're agreeing to these terms. They replace all earlier terms issued under the Coach Caitlyn name.

2. Key words

Athlete: The person taking part in a session, clinic or workshop
Parent or guardian: The adult who books for an athlete under 18 and is responsible for them
Organisation: A school, club or association that books on behalf of its athletes or coaches
Session: Any coaching service we deliver, in person or online
Clinic: A group coaching day or workshop, including regional workshops
Materials: Our drills, videos, programs, handouts, apps and other content
Website: ccnetball.com and its booking pages

3. Bookings and eligibility

Athletes under 18 must be booked by a parent or guardian, or by their school, club or association. The adult or organisation making the booking agrees to these terms on the athlete's behalf.

When you book, we'll ask for the athlete's details, age, club, medical and injury history, allergies and an emergency contact. Please make sure it's accurate, and let us know straight away if anything changes, especially a new injury or health condition.

A booking is confirmed once payment has been received. If a booking form is incomplete, we may need to follow up before we can confirm your spot.

4. Fees and payment

Current prices are listed on the Programs and Shop pages of our website. All prices are in Australian dollars and include GST where it applies.

Full payment is due at the time of booking unless we've agreed otherwise in writing, for example an invoice for a club or association. Prices can change, but a change never affects a booking you've already paid for.

Our online subscriptions, such as the Netball Drills Library, roll over monthly. You can cancel any time from your account, and you'll keep access until the end of the month you've paid for.

5. Cancellations, refunds and changes

Life happens, so here's how we handle changes on both sides.

You cancel a session 48 hours or more before it starts: Free reschedule
You cancel a session less than 48 hours before: Full session fee may be charged
You cancel a clinic 7 days or more before: Full refund, or transfer to another clinic
You cancel a clinic less than 7 days before: No refund, but you can transfer your place to another athlete
Athlete is sick or injured, with a medical certificate: Credit towards a future session or clinic
We cancel or postpone, including for weather or safety: Your choice of a reschedule or a full refund

We'll always try to run sessions at the time, date and place you booked. Sometimes we need to change the venue, time or format for safety or weather reasons, and we'll let you know as early as we can.

Nothing in this section takes away your rights under the Australian Consumer Law, including a refund if a service has a major problem.

6. Health, safety and injury

Netball is a physical sport, and like any sport it carries some risk of injury. We plan every session with the athlete's age, stage and load in mind, and we'll always put their safety first.

To help us keep everyone safe:

Tell us about any medical condition, injury, allergy or medication before the session
Check with a doctor or physio first if you're unsure whether your athlete is ready to train
Keep your athlete home if they're unwell, and let us know so we can arrange a credit
Send them with a water bottle, suitable shoes and any medication they may need, such as an asthma puffer or EpiPen

If an athlete is hurt or unwell during a session, we'll give first aid, contact you straight away and call emergency services if needed. We may ask an athlete to sit out if we think continuing isn't safe.

For online sessions, the parent or guardian is responsible for making sure the training space at home is clear and safe.

7. Child safety

Every athlete deserves to feel safe, respected and supported, and we take that responsibility seriously. We follow the Netball Australia Safeguarding Children and Young People Policy.

Our commitments to you:

Caitlyn and every CC Netball coach hold a current Queensland Blue Card, or the Working With Children Check for the state we're coaching in
Parents and guardians are welcome to watch any in-person session
We communicate about bookings and progress with parents and guardians, not privately with athletes
Online sessions for under-18s are booked through a parent or guardian, who's welcome to be present
Physical contact is limited to what's needed for safety, first aid or demonstrating technique, and we'll explain it first

If you have a concern about the safety or wellbeing of any child at a CC Netball session, please tell Caitlyn directly or email info.ccnetball@gmail.com. You can also contact Netball Queensland or, if a child is in immediate danger, call 000.

8. Behaviour

We keep our sessions positive, respectful and focused on learning. We ask athletes to:

Treat coaches, teammates and venue staff with respect
Follow safety instructions
Give their best effort and support others to do the same

We ask parents and spectators to cheer on every athlete, leave the coaching to the coach during the session, and chat with Caitlyn afterwards about any questions.

If behaviour is unsafe or repeatedly disrespectful, we'll talk with the athlete and their parent first. If it continues, we may end that athlete's session without a refund.

9. Photos and video

We love sharing the work athletes put in, but only with your permission. When you book, you can tick a box to say whether we can take photos and video of your athlete. If you don't tick it, we won't use any image where your athlete can be identified.

If you say yes, we may use photos and video in our coaching materials, on our website and on our social media. We'll never publish an athlete's full name, school or other identifying details alongside their image without asking you first.

You can change your mind any time by emailing info.ccnetball@gmail.com. We'll stop using new images straight away and remove existing ones from our own website and social media where we reasonably can.

We sometimes film athletes privately for coaching feedback, such as video analysis. That footage is only shared with the athlete and their parent or guardian.

10. Privacy

We only collect the information we need to run safe, useful sessions, such as contact details, the athlete's age and club, and their medical history. We keep medical information confidential and only share it with coaches running the session or with emergency services if needed.

We use trusted providers to run our booking and payment systems, and we never sell your information. Our Privacy Policy explains what we collect, who helps us store it and how you can ask to see or correct it.

11. Our coaching materials

All CC Netball content is owned by CC Netball. That includes our drills, session plans, programs, videos, handouts, workbooks, apps, photos, logos and branding. Booking a session or buying a product gives you personal use only. It doesn't give you ownership of any of it.

You must not copy, recreate, adapt, film, record, share, sell or publish any CC Netball content without our written permission. This includes running our drills or programs in your own paid sessions, clinics or coaching materials, and sharing account logins. If we find our content being used without permission, we'll ask for it to be removed and may take further action.

You're welcome to share links to our website and social media.

12. Liability and your rights

Our services come with guarantees under the Australian Consumer Law that can't be excluded, and nothing in these terms takes those rights away. We'll deliver every session with due care and skill.

To the extent the law allows, we're not responsible for:

Injuries that come from the normal risks of playing netball, where we've taken reasonable care
Loss or harm caused by information that wasn't disclosed to us, such as an unreported injury or condition
Lost or damaged personal belongings at a venue
Problems caused by third-party venues, websites or apps we link to

Where the law lets us limit our liability for a service, our liability is limited to supplying the service again or refunding what you paid for it. CC Netball holds public liability insurance for all coaching activities.

13. Communication, changes and contact

We'll send booking confirmations, reminders and any changes to the email address you gave us, so please keep it up to date.

We may update these terms from time to time and will post the latest version on our website with the date it changed. Any change won't affect a booking you've already paid for, and if it's a big change we'll email you.

These terms are governed by the laws of Queensland, Australia.

Got a question? We're always happy to help. Email info.ccnetball@gmail.com or use the contact form at ccnetball.com.

Caitlyn

Terms & Conditions